FREE SHIPPING in USA for All Appliances!*

Customer Service

 

Before purchasing one of our health promoting appliances, please review our policies below.

SHIPPING PROCEDURES & ORDER TRACKING

In most cases, we ship within one day of receiving your order and we always email you a tracking number so you can view its progress and estimated delivery date. If you do not get an email confirmation within a few days, please check your Bulk Mail folder or your email spam filter.

You can also view and track orders on our Order Details & Tracking page.

If you are shipping within the lower 48 states please provide a physical street address FedEx and UPS cannot deliver to P.O. boxes. For orders outside of the lower 48 states, we use US Post Priority Mail.

 

WARRANTIES

We carry only brand new products with full manufacturer warranties. All warranties are between the manufacturer and you, the customer. Detailed warranty information is included with each item. We do not sell any used, demonstrator or refurbished items. CoolShinyStuff makes no warranty expressed or implied. Liability shall be limited to the replacement or reimbursement as defined herein. No other expressed or implied warranty shall exist.

 

RETURNS & EXCHANGES

We're proud to offer a 30 day return policy.  Simply contact us to receive return instructions. Note that items eligible for return must be unused ("very well cleaned" or "looks new" doesn't qualify as these cannot be resold as new). Please be certain that you want the products you order. If you are unsure and would like to order a product to try it out, please do not order from CoolShinyStuff as you will not be able to return it.

Returns or exchanges are not accepted without prior authorization. Returns and exchanges will be accepted only if the product has not been used. All authorized returns must be shipped prepaid and are subject to a 15% restocking fee. You will have 30 days from receipt of your order in which you may return it for a refund or exchange. Shipping charges will not be refunded and return-shipping costs must be prepaid by the customer.

Refunds are processed upon receipt, and can take 7-21 business days before they appear on your credit card statement.

All items that we carry are brand new and covered by their manufacturers' warranties. In the unlikely case you receive an items that is defective, please contact the manufacturer and they will be able to assist you.

If you receive an item that has been damaged during shipping, please contact us immediately to make arrangements for an exchange.

Should you have any questions regarding this policy, please feel free to contact us.

 

PRIVACY & SECURITY

Your personal information, email address and mailing address are not ever sold, leased or given to anyone outside of CoolShinyStuff. We will never, ever share them with any marketers, spammers, etc.

CoolShinyStuff.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net Web site.

Our website is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit SSL (Secure Sockets Layer) encryption.

Website security is tested daily by McAfee. The McAfee SECURE™ trustmark only appears when our website has passed an intensive, daily security scan. McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers.